Privacy Policy

Effective Date: March 1, 2025 | Last Updated: March 1, 2025

1. Introduction

Welcome to Sendora AI. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you use our services.

By accessing or using Sendora AI, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services. This policy applies to all users, including business clients, website visitors, and third-party partners.

2. Information We Collect

We collect various types of data, including but not limited to:

2.1. Personal Data

• Name
• Email address
• Phone number
• Payment details
• Business details (if applicable)
• Job title and company affiliation
• Profile and preference settings

2.2. Usage Data

• IP address
• Device information (operating system, device type)
• Browser type and version
• Log files detailing usage history
• Interaction history with our services, including AI-generated responses
• Pages visited, links clicked, and session durations
• Performance metrics and system diagnostics

2.3. AI Processing Data

• Call transcripts and voice recordings (if applicable)
• Email and message content processed via AI
• Metadata related to communications
• AI-enhanced customer interactions and analysis
• Automated decision-making data points

2.4. Cookies and Tracking Technologies

• Session cookies
• Persistent cookies
• Analytics and tracking technologies (e.g., Google Analytics, Meta Pixel)
• Behavioral tracking for optimizing user experience
• Heatmap and clickstream analysis

3. How We Use Your Data

We use your data for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and payments securely
• To enhance AI training and performance (anonymized and aggregated)
• To personalize your user experience and recommend relevant services
• To send transactional and promotional communications
• To comply with legal obligations and enforce our policies
• To prevent fraud, cyber threats, and abuse
• To analyze customer trends and usage patterns for service enhancement
• To facilitate seamless integrations with third-party software
• To provide AI-powered insights and automation
• To engage in customer support and troubleshooting

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it with:

• Service Providers: Third-party vendors assisting with payment processing, AI enhancement, customer support, and analytics.
• Legal and Compliance Authorities: If required by law, legal processes, or governmental requests.
• Business Transfers: In case of mergers, acquisitions, or asset sales.
• Affiliates and Partners: When collaborating with trusted business partners.
• Marketing and Advertising Platforms: Limited data may be shared for targeted advertising and retargeting purposes.
• Third-Party API Integrations: If our platform is used alongside other third-party applications.

5. Data Storage and Security

We implement robust security measures to protect your data, including:

• Encryption of sensitive data in transit and at rest
• Secure data storage using industry best practices
• Access control and multi-factor authentication mechanisms
• Regular security audits and penetration testing
• Data minimization strategies to limit unnecessary retention
• Anonymization and pseudonymization where applicable
• Monitoring and threat detection systems to mitigate risks

6. International Data Transfers

Your data may be processed and stored in countries outside your jurisdiction. We ensure adequate protection through:

• Data transfer agreements adhering to GDPR and CCPA standards
• Compliance with Privacy Shield and other international frameworks
• Secure cloud storage providers with global compliance certifications

7. Your Rights and Choices

Depending on your location, you may have rights including:

• Access and Correction: Request access to your data and correct inaccuracies.
• Deletion: Request deletion of your personal data, subject to regulatory requirements.
• Opt-out of Marketing: Unsubscribe from promotional emails and advertisements.
• Restrict Processing: Limit how we process your data for certain uses.
• Data Portability: Obtain a copy of your data in a structured format.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Objection to Automated Decisions: Challenge automated processing that affects your rights.

To exercise your rights, contact us at privacy@sendora.ai

8. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage reviewing their policies before engaging with them. These third parties may collect additional data, which is subject to their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware of such a collection, we will take appropriate steps to delete it. Parents or guardians can request the removal of a minor's data by contacting us.

10. Data Retention Policy

We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Data retention policies include:

• Account-related data retained until the account is deleted
• AI training data stored in anonymized format
• Transactional and financial records retained for tax compliance
• Security logs maintained for forensic analysis

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and significant changes will be communicated via email or notifications. We encourage you to review this policy regularly to stay informed.

12. Contact Information

For questions or concerns regarding this Privacy Policy, contact us at:

This Privacy Policy aims to ensure transparency and compliance with applicable laws, including GDPR, CCPA, and other privacy regulations. We continuously review and update our privacy practices to align with emerging standards and technologies.